Problem: During an upgrade from VCSA 6.5 to 6.7, the following error was observed in the install log and prevented stage one of the upgrade from starting.
- error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
The root password entered into the wizard worked for logging into the appliance via the web interface (https://vcsa-ip:5480/) as well as via SSH.
Attempting to change the password or disable password expiration via the web interface did not work.
Solution: I was able to reset the password via SSH using the follow commands. Once done the wizard accepted the password and was able to complete stage 1 of the upgrade.
Success!
Ariel Davenport 
2019-09-04T18:27:28.892Z – info: VM Identifier for Source VC: 22
2019-09-04T18:27:29.032Z – debug: initiateFileTransferFromGuest error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2019-09-04T18:27:29.032Z – debug: Failed to get fileTransferInfo:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2019-09-04T18:27:29.032Z – debug: Failed to get url of file in guest vm:ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2019-09-04T18:27:29.032Z – error: Error in getting fileData for nodeType. Error: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.
2019-09-04T18:27:29.032Z – error: Failed to read the nodetype, Error: Failed to authenticate with the guest operating system using the supplied credentials.
2019-09-04T18:27:29.032Z – info: Checking if password expired
2019-09-04T18:27:30.676Z – info: Banner from server,
VMware vCenter Server Appliance 6.5.0.10000
I get this error fro log file during upgrade the vCenter Server or Platform Services Controller please help me sir.
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Sorry Nitin, I didn’t see this sooner. Did you get this resolved?
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