VCSA Upgrade: Failed to authenticate with the guest operating system using the supplied credentials.

Problem: During an upgrade from VCSA 6.5 to 6.7, the following error was observed in the install log and prevented stage one of the upgrade from starting.

  • error: sourcePrecheck: error in getting source Info: ServerFaultCode: Failed to authenticate with the guest operating system using the supplied credentials.

The root password entered into the wizard worked for logging into the appliance via the web interface (https://vcsa-ip:5480/) as well as via SSH.

Attempting to change the password or disable password expiration via the web interface did not work.

Solution: I was able to reset the password via SSH using the follow commands. Once done the wizard accepted the password and was able to complete stage 1 of the upgrade.

screencap1

Success!

screencap2

Rough start… Pt2

Since I managed to mess up the permissions on the first attempt at this new site here goes part two. Also, managed hosting is so much easier 🙂

I’m not sure where to start but my goal for this blog is to share what I’ve learned, and what I’m learning now. Topics are likely to include troubleshooting & installs related to projects I’ve worked on; certifications and learning new tech; and thoughts on consulting, business, and leadership. Many will link to other sources, most will be short, and my goal for all of them is to offer a unique perspective and hopefully add some value to the IT community.